The biggest part: no apologies from Susan Bunce (DB LABS CEO) Christopher Martinez (KAYCHA LABS CEO) (Kaycha labs bought out DB Labs sometime around Fall 2021), no actually trying to make it right (like you said Chris), no refunds for my 2 tests, no refund to our customer. Nothing, absolute silence! No call after results came back, no email NOTHING! Oh you wanted to make it right yet silence! #cbd #hemp #cbdlabs #cbdtest #cbd #fda #iso #isocompliance
One of our goals for 2022 is to expose the lab testing industry. We can not hold industry manufacturing companies accountable if they are not getting accurate results. The unethical, the absolute unprofessional explanations, giving customers testing when they know they needed to verify with another standard.
When DB Labs says your product fails and then they say it passes with 2 samples, because they “quote” from Ben Chew the lab director and Christopher Martinez the CEO of Kaycha say “our mycotoxin tests are a work in progress, for things that are not a concentrate or flower” and yet you send my client a failed test without doing you “secondary” LCMS test because machine was down or tell that customer there would be a delay.
We have lost thousands of dollars and even customers on testing that isn’t accurate and more most recently from DB Labs. DB labs and Kaycha labs and others will all be held accountable this year. When I have DB Labs saying a softgel is 34mg but 2 other labs say 51mg or 53mg and the sop/ batch record is for 52mg, there is an issue.
We won’t be held to a standard I can not achieve when labs lie, make testing up, alter testing results for what they want and more. That being said silver shadow will not accept testing until the industry has a standard that is regulated. We do our best to provide accurate results yet it’s a continual fight with labs. #manufacturing #testing #ceo #accountability